Terms & Condition

  1. The average repair time is 45 to 60 minutes depending on faults.
  2. Repair times may vary subject to the availability of parts available in-store at the time.
  3. Bookings are valid for 2 weeks from the time of repair.
  4. You can drop your device into your selected store before your appointment start time if this is more convenient for you. Your repaired device will be available for collection at the end of your stated appointment time. But you can also collect after this time if it is more convenient for you.
  5. Like any third party repairer, use of our repair service will void your manufacturer’s warranty.
  6. We do not take responsibility for any damage where your Device has been repaired elsewhere prior to your repair at Repair Zone Online. If a problem becomes evident, once the device is opened, we will contact you immediately on call or email..
  7. Booking can be canceled without assigning any reason.
  8. You may cancel your booking 24 hours prior to the start of scheduled booking time for a full refund.
  9. You may change your booking time 24 hours prior to the start of scheduled booking time by calling the branch you have booked.
  10. Please make sure you have backed up all your data from your device before you book it in with us for repair,Please be aware we do not take any responsibility for data loss from your device .
  11. Please make sure you have removed Sim Card and / or Memory Card from your device as we are not responsible for any data loss or any form of data corruption.
  12. Any repair we do has warranty of 28 days
  13. Any Mobile phones/ Tablets LCD/Screen or Laptop LCD we repair has a 28 days warranty as long as it’s not damaged.